FAQ

Frequently Asked Questions 💕

What is Lil Surprise?
Lil Surprise creates cute, thoughtful gifts for little moments that deserve a little something extra.

Are your flowers handmade?
Yes! Our pipe-cleaner flowers are handmade with care, one little twist at a time.

How long does shipping take?
Orders are usually dispatched within 1–3 business days. Delivery time depends on your location.

Do you offer gift wrapping?
Our gifts are packed beautifully and made to be gift-ready. Specific gift-wrapping options will be mentioned on the product page where available.

Can I add a personal note?
Yes, wherever the option is available on the product page, you can add a personal message with your gift.

What if my order arrives damaged?
Contact us within 48 hours of delivery at hello@lilsurprise.com with your order number and clear photos/videos. We'll help resolve the issue.

Can I cancel my order?
Cancellation requests can be made before the order is dispatched. Once dispatched, cancellation may not be possible.

How can I contact Lil Surprise?
Email us at hello@lilsurprise.com or reach out through Instagram.

More questions?
We're just a lil message away. 💌